SHOE BAY TERMS

ShoeBay

SHOE BAY TERMS AND CONDITIONS

Welcome to Shoe Bay, these Terms and Conditions outline the rules and regulation of the use of Shoe
Bay’s website managed by Shoe Bay Industries (pvt) Ltd. By using this site you are bound by the Shoe
Bay Terms and Conditions. Please read the below terms and conditions before accessing the website.
We may revise the terms and conditions time to time without notice to you. .

Terms and Conditions

Last Updated: October 2026

Welcome to Shoe Bay. By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.

1. Age and Registration

You must be at least 18 years old to use the Shoe Bay website. All information provided during registration or at any other time must be true, accurate, and complete. If you permit a minor under your care to use the website, you are responsible for their activities and use of the site.

2. Acceptable Use

You agree to use the Shoe Bay website only for lawful purposes. You must not use the website in any way that violates the rights of others or restricts or interferes with their ability to access and enjoy the website.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, prices, and other information are accurate and up to date. However, we cannot guarantee that all information is completely accurate, reliable, current, or free from errors.

Shoe Bay reserves the right to modify, suspend, or discontinue any product, subject to applicable laws and any necessary notice.

4. Orders and Payments

By placing an order, you agree to pay the full amount displayed at checkout, including applicable taxes and delivery charges. Payment must be completed in accordance with the payment terms provided at checkout.

5. Order Acceptance and Cancellation

Shoe Bay reserves the right to refuse, cancel, or limit any order where necessary, including in cases of suspected fraudulent activity, pricing errors, or product unavailability. If payment has already been received for a cancelled order, any applicable refund will be handled in accordance with our refund policy and applicable laws.

6. Shipping and Delivery

Delivery times and shipping costs may vary depending on the delivery location, service provider, and other circumstances. While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control.

Please refer to our shipping information for further details.

7. Returns and Refunds

Our return and refund procedures are outlined in the Returns and Refunds section of our website. Please review this policy before placing an order to understand the applicable conditions and procedures.

8. Limitation of Liability

To the extent permitted by applicable law, Shoe Bay shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of our website or products purchased through it.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

9. Intellectual Property

All content on the Shoe Bay website, including text, graphics, logos, product images, and software, is owned by or licensed to Shoe Bay and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any website content for commercial purposes without prior written permission, except where permitted by law.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us through the contact details provided on the Shoe Bay website.

Thank you for shopping with Shoe Bay!

Shoe Bay – Return and Refund Policy

Shoe Bay strives to ensure that you are satisfied with your purchase. If you are unhappy with your order, please review our Return and Refund Policy below to understand the return conditions and procedures.

1. Eligibility for Returns

To be eligible for a return, your purchased item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as when you received it.

  • The item must be in its original packaging, with all tags attached.

  • The return request must be made within 10 days of the delivery date.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Sale or clearance items

  • Customized or personalized items

These exclusions are subject to any rights you may have under applicable consumer protection laws.

3. How to Request a Return

Please follow these steps to request a return:

  1. Contact us: Reach out to Shoe Bay using the contact details provided below to request return authorization.

  2. Receive instructions: Once your return is authorized, we will provide instructions on how to return your item.

  3. Pack your item: Securely pack the item in its original packaging, including the original tags and box where applicable. Please include your receipt or other proof of purchase.

  4. Ship the item: Send or deliver the item to the return address provided by our team.

Please do not send any items back before receiving return authorization from Shoe Bay.

4. Return Shipping Costs

Customers are responsible for the delivery costs of returning an item. These costs are non-refundable, except where otherwise required by applicable law.

5. Refund Policy

Refunds are generally provided only when a shoe sizing error has occurred due to a mistake on the part of Shoe Bay.

If you believe you have received the wrong shoe size because of an error on our part, please contact us so we can review your request and advise you on the next steps.

This policy does not limit any refund or other rights you may have under applicable consumer protection laws.

6. Contact Us

If you have any questions about our Return and Refund Policy or would like to request a return, please contact us:

Thank you for shopping with Shoe Bay. We appreciate your trust in us and look forward to serving you again!

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